Terms & Conditions

Last updated: 16 March 2026

These terms govern your use of the GateCrown website and the purchase of compliance documentation services from GateCrown. By using this website or purchasing our services, you agree to be bound by these terms.

1. About Our Services

GateCrown provides AML/CTF compliance documentation for Australian real estate agencies. Our services include:

• Done-for-you installation: customised compliance documentation packs prepared and delivered by GateCrown, tailored to your agency's specific circumstances.
• DIY Kit: a self-serve set of 18 editable compliance document templates, available for instant download. The DIY Kit is designed to help agencies address AUSTRAC's published obligations and is intended for agencies that wish to implement compliance internally.

All documents are delivered in editable formats (Microsoft Word, Excel, and PowerPoint) and are based on publicly available AUSTRAC guidance and the AML/CTF Rules 2025.

2. No Legal Advice

This is the most important section of these terms. Please read it carefully.

• Our compliance documentation packs are not legal advice and do not create a solicitor-client, accountant-client, or any professional advisory relationship between you and GateCrown.
• Our documents are frameworks and templates based on AUSTRAC's published guidance, the AML/CTF Act 2006 (Cth), and the AML/CTF Rules 2025. They are designed to be customised to your agency's specific circumstances.
• We do not guarantee that use of our documents will result in successful AUSTRAC registration, compliance, or any particular regulatory outcome.
• The AML/CTF rules for real estate are brand new and AUSTRAC is still updating its guidance. You are responsible for ensuring your compliance program reflects current requirements at the time of your registration and on an ongoing basis.
• We strongly recommend you engage a qualified legal professional to review your compliance documentation before submitting it to AUSTRAC or relying on it for regulatory purposes.

3. Ordering and Payment

Pricing

All prices are displayed in Australian Dollars (AUD). GateCrown is not currently registered for GST. If GateCrown becomes GST-registered in the future, GST will be added to the displayed prices and this change will be reflected on the website prior to any purchase.

Payment

Full payment is required before we begin preparing your compliance documentation. Payments are processed securely by our third-party payment provider. GateCrown does not store or have access to your credit card or bank account details.

What you receive

The specific deliverables for each compliance pack are described on our website. Documents are delivered electronically in editable formats (Microsoft Word and Excel). Delivery timeframes are estimates and may vary depending on the complexity of your agency's requirements.

4. Your Rights Under Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). These include guarantees that services will be:

• Provided with due care and skill
• Fit for any purpose you have made known to us
• Provided within a reasonable time

Nothing in these terms is intended to exclude, restrict, or modify any rights you may have under the Australian Consumer Law or any other legislation that cannot be excluded, restricted, or modified by agreement.

5. Limitation of Liability

Consumer guarantee remedies

Our compliance documentation packs are designed for business use and are not ordinarily acquired for personal, domestic, or household purposes. To the extent permitted by section 64A of the Australian Consumer Law, our liability for a failure to comply with a consumer guarantee is limited to, at our election:

• The re-supply of the services; or
• The payment of the cost of having the services supplied again.

General contractual liability

To the maximum extent permitted by law and subject to the consumer guarantees described above, GateCrown's total aggregate liability to you for any claim arising out of or in connection with these terms or our services is limited to the amount you paid to GateCrown for the relevant compliance documentation pack.

Exclusion of consequential loss

To the maximum extent permitted by law, GateCrown is not liable for any indirect, incidental, special, or consequential loss or damage, including but not limited to:

• Loss of profits, revenue, or business opportunity
• Regulatory penalties, fines, or enforcement action imposed by AUSTRAC or any other authority
• Costs of obtaining alternative compliance services
• Loss of data or business interruption

This exclusion applies regardless of the cause of action (whether in contract, tort, negligence, or otherwise) and even if GateCrown has been advised of the possibility of such loss.

6. Regulatory Changes

The AML/CTF regulatory framework for real estate agencies is being implemented for the first time from 1 July 2026. AUSTRAC is actively publishing new guidance and may update its requirements.

• Our documents reflect the regulatory guidance current at the date of delivery. The version date will be noted on each document.
• GateCrown is not responsible for changes to legislation, regulations, AUSTRAC guidance, or AML/CTF Rules that occur after delivery of your documents.
• It is your responsibility to monitor regulatory developments and ensure your compliance program remains current.
• GateCrown may offer updated versions of documentation packs from time to time. Any update services will be offered separately and at additional cost unless otherwise agreed.

7. Intellectual Property

What GateCrown owns

GateCrown retains all intellectual property rights in the underlying templates, structures, frameworks, and methodologies used to create your compliance documentation. This includes copyright in the original template documents.

What you receive

Upon payment and delivery, GateCrown grants you a non-exclusive, non-transferable, perpetual licence to use, modify, and adapt the delivered documents for your agency's internal compliance purposes only. This means:

• You can customise the documents to suit your agency's specific needs
• You can update the documents as your business or regulatory requirements change
• You own any original content you add to the documents

What you cannot do

• Resell, redistribute, sublicense, or share the template documents with other agencies, businesses, or individuals
• Use the templates to create a competing compliance documentation service
• Remove or alter any GateCrown attribution or copyright notices

7A. DIY Kit: Additional Terms

The following additional terms apply specifically to purchases of the GateCrown DIY Kit:

Licence

The DIY Kit is licensed for use by a single agency (one ABN). You may not share, redistribute, resell, sublicense, or transfer the templates to any other agency, business, or individual.

Intellectual property

GateCrown retains all intellectual property rights in the DIY Kit templates, including copyright in the original documents. Upon purchase, you receive a non-exclusive, non-transferable, perpetual licence to use, modify, and adapt the documents for your agency's internal compliance purposes only. You own any original content you add to the documents.

No implementation support

The DIY Kit does not include consultation, customisation, installation, walkthrough calls, or implementation support. These services are available separately through our Guided Setup, Complete Install, and Multi-Office tiers.

Upgrade credit

If you purchase the DIY Kit and subsequently wish to upgrade to a GateCrown done-for-you installation, your full $1,495 DIY Kit purchase price is credited toward Guided Setup or Complete Install, provided you upgrade within 90 days of your original DIY Kit purchase date.

Disclaimer

The DIY Kit contains templates and informational resources only. The same disclaimer set out in Section 2 (No Legal Advice) applies in full to the DIY Kit. You are solely responsible for customising, implementing, and maintaining your compliance program.

8. Refunds and Cancellations

Before delivery

If you cancel your order before we have begun preparing your documents, you are entitled to a full refund.

After delivery (done-for-you installation)

Once your compliance documentation has been delivered, the service is considered complete. We do not offer refunds for change of mind after delivery of digital documents.

Digital downloads (DIY Kit)

The DIY Kit is a digital product delivered by instant download. Once the download link has been accessed, we do not offer change-of-mind refunds. This is consistent with the exception for digital products under the Australian Consumer Law. Your rights under the Australian Consumer Law are not affected. If the product is faulty, not as described, or fails to meet a consumer guarantee, you are entitled to a remedy.

However, you are entitled to a remedy (including a refund) if:

• The documents are materially different from what was described at the time of purchase
• The documents contain material errors or omissions that make them unfit for purpose
• We fail to deliver the documents within a reasonable time

These rights are in addition to your rights under the Australian Consumer Law.

How to request a refund

Contact us at hello@gatecrown.com with your order details and the reason for your request. We will assess and respond within 10 business days.

9. Documentation Coverage Guarantee

GateCrown's documentation is designed to address AUSTRAC's key published obligations for your agency type, as set out in the AML/CTF Act 2006 (Cth) and AML/CTF Rules 2025 current at the date of delivery. Compliance also depends on how you implement, approve, and maintain the program.

If you identify a published AUSTRAC obligation applicable to your agency that is not addressed in your delivered documentation, notify us at hello@gatecrown.com within 60 days of delivery and we will revise the relevant documents at no additional charge.

This guarantee does not extend to obligations arising from changes to legislation, regulations, or AUSTRAC guidance published after the delivery date of your documents, nor to the implementation, adoption, or ongoing maintenance of the compliance program, which remains your responsibility.

10. Your Responsibilities

GateCrown delivers compliance documentation. You are responsible for adopting, approving, implementing, and maintaining your compliance program. When using our services, you agree to:

• Provide accurate and complete information about your agency so we can customise your documents appropriately. The quality of customisation depends on the accuracy and completeness of the information you provide.
• Review the delivered documents carefully and seek independent legal advice before relying on them for regulatory purposes
• Obtain sign-off from your senior management or governing body before adopting the AML/CTF program
• Enrol with AUSTRAC as required, appoint a compliance officer, and comply with all notification requirements
• Implement the customer due diligence, reporting, and record-keeping procedures described in the documentation
• Train your staff using the training materials provided and maintain records of training completion
• Arrange independent evaluation of your AML/CTF program at least once every 3 years as required by AUSTRAC
• Not misrepresent our documents as having been prepared or endorsed by a law firm, AUSTRAC, or any government body
• Maintain the confidentiality of your documents and not share the templates with third parties
• Keep your compliance program current as regulations evolve. Delivery of documentation does not constitute ongoing compliance.

11. Website Use

You may use this website for lawful purposes only. You must not:

• Use the website in any way that breaches applicable laws or regulations
• Attempt to gain unauthorised access to any part of the website
• Use automated tools to scrape, copy, or reproduce website content
• Introduce viruses, malware, or any other harmful material

We reserve the right to restrict or terminate access to the website at our discretion.

12. Privacy

Our collection and use of your personal information is governed by our Privacy Policy, which forms part of these terms.

13. Dispute Resolution

If a dispute arises out of or in connection with these terms, the parties agree to follow this process:

1. Negotiation: the parties will first attempt to resolve the dispute through direct negotiation in good faith within 21 days of written notice of the dispute
2. Mediation: if negotiation does not resolve the dispute, the parties agree to attempt mediation through the Victorian Small Business Commission or another agreed mediator
3. Court proceedings: if mediation does not resolve the dispute, either party may commence proceedings in a court of competent jurisdiction

Nothing in this clause prevents a party from seeking urgent interlocutory relief from a court.

14. Governing Law

These terms are governed by the laws of Victoria, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Victoria and the Federal Court of Australia, and any courts entitled to hear appeals from those courts.

15. General

• Entire agreement: these terms, together with our Privacy Policy and any order confirmation, constitute the entire agreement between you and GateCrown in relation to our services.
• Severability: if any provision of these terms is found to be invalid or unenforceable, the remaining provisions continue in full force and effect.
• Waiver: a failure by GateCrown to exercise or enforce any right under these terms does not constitute a waiver of that right.
• Assignment: you may not assign or transfer your rights under these terms without our prior written consent. GateCrown may assign its rights and obligations under these terms in connection with a sale or transfer of the business.
• Amendments: we may update these terms from time to time. The updated terms will apply to any orders placed after the update date. The "last updated" date at the top of this page indicates when these terms were most recently revised.

If you have any questions about these terms, contact us at hello@gatecrown.com.